Support

Hamster Run: Great Escape · iPhone, iPad & iPhone Duo

Contact

For anything — a question, a bug, or a suggestion — email dev@peltriaux.com. I usually reply within a few days. It helps to include your device (e.g. iPhone 16), your iOS version, and what happened.

Restoring your purchase

Bought the one-time Full Game and it isn't showing — on a new device or after a reinstall? Open Settings in the game and tap Restore Purchases, or tap the padlock on the Medium or Hard pill and choose Restore on the card. Make sure you're signed in with the same Apple ID you bought it with. The purchase supports Family Sharing, so family members on your plan get it too.

Common questions

• How do I play? Hopper runs by himself. Tap anywhere to jump; hold to jump higher. On iPhone Duo in the tabletop position, press either paw button on the flat half.
• What is free? All fifteen Easy levels and the first Medium level. The Full Game purchase opens Medium 2–15, all fifteen Hard levels and every future world.
• Does it work offline? Yes — the whole game is playable offline. Nothing needs a network.
• Which devices? One universal app for iPhone and iPad (iOS 17 or later), with a tabletop split on iPhone Duo.
• I died in a Hard level and had to restart from far back. That's by design: Hard levels restart from the last section edge or the start. Medium levels keep checkpoints at every section.
• Where are my stars? Stars you collect go into the shop's wallet (the ★ pill at the top). Stars above a level's previous best pay in full; replaying a level pays a fifth.
• Do you collect my data? No tracking, no analytics, no ads. See the Privacy Policy.

Report a bug or request a feature

Found a problem or have an idea? Email dev@peltriaux.com with your device, iOS version, the level, and a short description (a screenshot or screen recording helps a lot).

Privacy

Hamster Run collects no personal data. Full details are in the Privacy Policy.