Senior Manager · Systems Administration
Engineering leadership, platform reliability, and the craft of building.
20+ years architecting and operating resilient infrastructure, now leading APJ Systems Administration at ServiceNow. After hours, a shipping iOS developer and a daily practitioner of AI-assisted engineering.
Lead APJ Systems Administration (commercial & SPP-AU) as part of a global management team running 24×7 Follow-the-Sun operations. Own the team responsible for data-centre infrastructure and the microservice clusters integrated with the ServiceNow Platform (Big Data, Machine Learning, Security Key Management, Image Processing and queueing systems), along with people, reliability and a growing automation roadmap.
Owned reliability, scalability and performance of the ServiceNow platform across the full stack, from application to hardware.
Ingenico, Boonty / Nexway, Meetic, Atelier, Mobileway.
AI isn't a side experiment; it's woven into how I build and how my team operates. I use Claude Code and Claude Cowork daily to accelerate development and reduce operational toil, and I'm bringing agentic AI into production workflows at ServiceNow.
Sponsoring an agentic-AI patching-reschedule system that interprets customer requests and reschedules automatically, cutting a top SA escalation and weekend on-call.
tap ↻The agent parses the customer's reschedule request, validates the window against change rules, and books it, with no human in the loop for the routine path.
Daily Claude Code & Cowork driver, from physics-tuned game engines to full SwiftUI app handoffs, turning ideas into shipped builds fast.
tap ↻Six iOS apps designed, built and shipped to the App Store (spec, code and assets) alongside a full-time leadership role.
Authentic Luxe runs every scan through a Claude-powered vision pipeline for luxury authentication, a real product, not a demo.
tap ↻Camera capture → Claude vision for ID & authentication → eBay price match → result, in seconds, on-device-first.
Built a Teams bot module with a search engine over Knowledge articles, so engineers find answers without leaving chat.
tap ↻Answers surface in the tool engineers already live in, cutting context-switching and, faster resolution, less repeated questions.
VIT-deferral automation: modelled the process, wrote the pseudocode, and drove security and platform-dev review to approval.
tap ↻Not just sponsoring: I mapped the workflow and authored the logic myself, then shepherded it through security and platform review.
Folding AI into reporting, recaps and onboarding so the whole APJ team moves faster, not just me.
tap ↻Weekly reports, Teams recaps and onboarding paths are AI-assisted by default, leverage that compounds across the team.
One ball, infinite bounce. A physics platformer where timing is everything. Tap to amplify each bounce, thread spikes and lava, chase gold-medal times, race your ghost, and build your own levels in the in-game editor. Universal on iPhone, iPad and Mac.
Point your camera at any luxury item, bag, watch or sneaker, for an instant real-or-fake read. A Claude vision pipeline inspects hallmarks and date-codes, then shows live resale prices.
Picture-first visual routines that help kids 4–10 feel calm and capable, designed with care for ASD & ADHD. Local-first, no tracking.
The classic 9-round Chilean rummy, reborn for iOS, with online multiplayer, six themes, Game Center and iCloud sync.
The French classic Belote, Contrée & Coinche, with online multiplayer, three-tier AI opponents and seven table ambiences.
A gentle marble puzzle for little thinkers, ages 4–6. Drop glossy marbles into glass tubes to count, match, sort, pattern and mix. No ads, no tracking, works offline.
Master of Science, Systems, Networks & Security (SRS), 2001
DUT, Telecommunications & Networking, 1998
I grew up in Montpellier in the south of France, where I studied networking and telecoms at IUT Béziers before entering EPITA Paris. In 2010 I moved to Australia, where I now live in Sydney with my wife Fer and daughter Estelle.